Terms & Conditions

Effective date: July 08, 2018

Welcome to Mugsocks

These terms and conditions outline the rules and regulations for the use of Mugsocks’s Website.

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Mugsocks’s website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake
the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of . Any use of the above terminology or other words in the singular, plural,
capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Style, Size, and Photo Changes

As long as it’s within 12 hours of placing your order we can make any changes necessary. Send us an email here with your order number and any changes. We’ll get back to you as quickly as possible.

Address Changes

If you need to change the shipping address, please send us an email with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our facility!


We will not proceed to print without an approval unless we are unable to get in contact with you due to an incorrect email address.

Damaged, Misprinted Items & Returns

We are a local family business and want you to be 100% happy with your purchase.

In the extremely rare circumstance, your order arrives defective, we will reprint and resend it free of charge. Please email us at sales@mugsocks.com.au with a picture of your item and order number. We will reprint your item and ship it to you immediately with our apologies.

If you are not satisfied with the outcome of your product, please email us at sales@mugsocks.com.au and include a picture of your item explaining the issue and your order number, and a member of our team will be able to assist you.

Damaged/Misprinted items can only be replaced within one month from your original order date. After this one month period, Mugsocks is not responsible for replacing any damaged or misprinted items.

Please note that whatever size, colour, and image you upload will be printed on your item. If the incorrect size, colour, or image is selected and sent out to you, Mugsocks is not responsible for replacing these items, especially if you have approved your proof.

When sending a replacement item, a signature on delivery will be required.

Product Image Disclaimer

Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual colour of the merchandise due to changes in screen resolution. Please contact us with any questions about the color, material, or size of an item before purchasing.

Lost Packages

If your package is declared lost in transit by Australia Post we are happy to refund in full or send out a replacement.

Unclaimed Packages from Australia Post

Australia Post will attempt delivery, if that fails, your package will be taken to the nearest Post Office for collection by default. If your package remains uncollected, eventually it will be returned to us and we are charged a fee. If you still want your package you will need to pay all fees and additional postage charges to have it resent out.

Order Cancellations

If you would like to cancel your order, you will receive a full refund if we haven’t commenced work. Since our personalised products are one-of-a-kind and made just for you, an $11 customisation fee per item is included in your purchase. If you wish to cancel your order after approval has been sent, you must do so before approving your order for print or if you have approved, before we have printed your order.

Parcel Post & Express Postage

We use Australia Post’s eParcel service exclusively for all our shipping requirements and make no guarantee’s on their behalf in regards to delivery time frames as we have no control once it leaves our production facility. As per Australia Posts own terms and conditions they will not provide a refund for delayed packages and as such nor can we.

One Day Rush

Our One Day Rush service is for designing and manufacturing our products. One Day Rush does not relate to postage or Australia Post.

Signature on Delivery.

We by default send all orders requesting a signature on delivery. This is to ensure you receive your package safely. If you place a request to have Australia Post leave your package in a safe place, we will not be held responsible if your package is lost or stolen.

If we are replacing an item for whatever reason, signature on delivery will be required.


We employ the use of cookies. By using Mugsocks’s website you consent to the use of cookies in accordance with Mugsocks’s privacy policy. Most of the modern day interactive web sites
use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

Money Back Guarantee

If we can’t produce a preview that you are happy with, we will refund your order in full – we are always happy to make alterations until you are 100% happy. This excludes changing the photo’s – replacing the photo’s originally uploaded with your order that we have working on will incur a fee. This guarantee does not include items that have been approved and shipped; we will always replace an item if damaged or misprinted.


We reserve the right to automatically refund an order in full.

Copyright & Trademark Ownership

Users of the Service, whether or not Members, may not use the Service to Process “Prohibited Content.” Generally, Prohibited Content includes Content or other material that Mugsocks believes is abusive, deceptive, pornographic, obscene, defamatory, slanderous, offensive, or otherwise inappropriate;

Uploading any photo through this website constitutes your acceptance of the terms and conditions of use outlined herein:

1) If the photo is of an adult you have their permission to post this photo to Mugsocks.com.au. If the photo is of a minor child, you have both the permission of the child AND the adult guardian to post the photo to Mugsocks.com.au. 

2) Infringe anyone’s copyright; in particular, you must ensure that you either own the copyright in an Image or graphic that you upload to Mugsocks or that you are fully licensed by the copyright owner to upload the Image or graphic and to make any subsequent use of it (such as by including the Image or graphic in a Product) or in email and postal communications we send to you);

Offensive Language

We will attempt to remove any language we deem offensive if the message isn’t lost without it, otherwise we will ask for the message to be changed or provide a full refund.


Unless otherwise stated, Mugsocks and/or it’s licensors own the intellectual property rights for all material on Mugsocks. All intellectual property rights are reserved. You may view and/or print
pages from https://mugsocks.com.au for your own personal use subject to restrictions set in these terms and conditions.

You must not:

Republish material from https://mugsocks.com.au
Sell, rent or sub-license material from https://mugsocks.com.au Reproduce, duplicate or copy material from https://mugsocks.com.au

Redistribute content from Mugsocks (unless content is specifically made for redistribution).
Hyperlinking to our Content

The following organisations may link to our Web site without prior written approval:

Government agencies;
Search engines;
News organisations;
Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and Systemwide Accredited Businesses except soliciting non-profit organisations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organisations may link to our home page, to publications or to other Web site information so long as the link:

(a) is not in any way misleading;

(b) does not falsely imply sponsorship, endorsement or
approval of the linking party and its products or services; and

(c) fits within the context of the linking
party’s site.

Privacy Policy

Effective date: July 08, 2018

Mugsocks (“us”, “we”, or “our”) operates the https://www.mugsocks.com.au website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.mugsocks.com.au

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

Mugsocks uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Australia and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Mugsocks will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Mugsocks may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Mugsocks
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: privacy@mugsocks.com.au