Faq’s

Photo Related

CAN I SEE WHAT MY SOCKS OR TIE WILL LOOK LIKE?

Yes, once your order is processed our designers will get to work. Once completed you will receive a proof to approve or make changes, depending on the chosen service type, this can take 1-5 days.

Update 13/04/19
You can now track your orders and view/approve proofs via the My Account/orders section.

HOW DO I KNOW A PHOTO IS GOOD ENOUGH?

We will always try our best to correct and enhance any photo sent to us, however below are few guidelines to follow…

  • Avoid blurry photo’s. We can sharpen to an extent, but starting with a nice sharp photo will yield the best results.
  • Straight (Head-on passport style) shots are preferred with the complete head in the photo.
  • Good lighting, the more detail in the face the better.
HOW MANY FACES/HEADS CAN I HAVE?

We allow 2 included in the price, additional heads/faces can be purchased.

DO YOU CUT OUT THE HEAD FOR ME?

Yes we do! all you need to worry about is sending us the photo. If your photo has more than one person in it, please let us know who you would like to feature on the sock.

DOES IT HAVE TO BE A PERSON?

Not at all, we are happy to feature anything even an object.

AFTER VIEWING THE PROOF, CAN I CHANGE THE PHOTO?

Yes but it will incur a $3.95 fee. Creating your socks is a manual process performed locally which takes time and off-course expense.

CAN I HAVE A LOGO INSTEAD OF A HEAD?

Yes you can, we print a lot of corporate branded socks and ties

Ordering & Payment

HOW DOES IT WORK?

Step 1.
Firstly, choose a base design and make it your own by adding text, photo’s and colour (they look great with bright colours!)

Step 2.
Your socks will then be added to the cart – You can also upgrade from free shipping to Express for a speedy delivery.

Step 3.
Once you checkout your socks will enter production where our graphic artists will get to work designing your socks.

Step 4.
You will be emailed a preview/proof to approve or make alterations – this will vary depending on the service type you have chosen, from 1-5 business days. This can take longer during peak periods such as Valentines Day or Mothers Day etc.

Step 5.
Once you approve your socks they will be printed and shipped the next business day.

WHAT IS YOUR CANCELLATION POLICY?

Your order can be cancelled anytime before your approval has been issued without charge. If you decide to cancel after your order has been designed, there is an $11 fee to cover the work already performed. You must also cancel your order within 24 hours after approving for print or before it has been printed or shipped.

CAN I CHANGE MY ORDER?

We are always happy to make any changes including photo’s before work commences. If you have received your proof you can of-course make changes to your design based on what you see on the proof, however changing photo’s at this stage will incur a $3.95 fee. 

WHAT PAYMENT OPTIONS ARE AVAILABLE?

We accept Paypal and all major credit cards. Prices are all in Australian dollars.

DO I NEED TO PAY FOR MORE THAN ONE FAST SERVICE?

Yes, if you need your order designed and produced fast then every separate design requires a fast service add-on. If you have multiple Fast Service add-ons in your cart, the Express shipping component will be deducted leaving the labor component. Essentially the Fast Service and Service+ add-on fee’s are to cover the after hours labor.

CAN I SEE WHAT THEY WILL LOOK LIKE BEFORE I ORDER?

No unfortunately, this isn’t an automated process, one of our design team manually creates your socks or tie including cutting out the photos. We won’t go to print however until you approve the design.

Update 13/04/19
You can now track your orders and view/approve proofs via the My Account/orders section.

Production & Postage

HOW LONG WILL IT TAKE TO MAKE MY ORDER?

After we receive your order, our team of graphic artists will get to work designing. A preview will then be sent out for you via email to approve or make changes –  we will not print without your approval.

Production can take from 1-5 business days depending on the service type chosen. During peak periods, production will take longer with our Standard Service (The weeks before and after Valentines Day, Mother’s Day, Father’s Day and Xmas). On completion, your order will be packed and ready for posting.
 
Service+ and Fast Service always run on-time.
 
We also have a ‘Standard+’ and ‘Fast Service’ option as part of the order process – these options provide guaranteed dispatch deadlines and shipping via Express Post. Orders must be in by close of business and proofs approved by 1pm the day of shipping.
WHAT ARE SERVICE TYPES?

Because we manually create your socks from designing to manufacturing this obviously take time and because not everyone needs them urgently we created three service types.

  1. Standard: We need 5 business days to work through the design queue, for example, if you ordered on Saturday morning, you would receive your proof on Friday, if you approve your proof on that same day we would ship your order out on Monday via Parcel Post. During peak periods, production will take longer (The lead up to Valentines Day, Mother’s Day, Father’s Day and Xmas).
  2. Standard Plus: We need 3 business days to work through the design queue, for example, if you ordered on Saturday morning, you would receive your proof on Wednesay, if you approve your proof on that same day we would ship your order out on Thursday via Express Post.
  3. Fast Service: We need 1 business day to work through the design queue, for example, if you ordered on Monday before COB, you would receive your proof that same day, if you approve your proof on Tuesday before 12pm we would ship your order out that afternoon via Express Post.
WHATS THE DIFFERENCE BETWEEN FAST SERVICE AND EXPRESS POST?

Express Post is just for the Australia Post side of things, the time your order will spend between us and you in transit. For Express Post this is usually a next day delivery scenario – please check the Australia Post website for estimates and please understand that delays with Australia Post are out of our control.

Our Fast Service also includes Express Post with the added advantage of guaranteed next day shipping (not delivery as this is out of our control). This basically means you jump to the top of the production queue where normally it can take 3-5 business days.

WHY DO YOU PROOF AND HOW DOES IT WORK?

We will always ask you to approve a proof before going to print, we do this so you get an idea of how the design will look and to make changes if you wish – also we are human and can occasionally make a mistake!

Your proof will be sent via email and SMS approximately 1 – 5 business days from the order date, depending on the level of service you chose. If you don’t receive an email its possible it has gone to spam. You can also keep an eye on the tracking, if states waiting for approval, simply go to your order in your account and you can approve from there.

HOW LONG DOES SHIPPING TAKE?

We ship from Brisbane, once it leaves us it can take up to 3 days to receive your package during normal times. During busy periods such as Christmas it may take a few days later, this off-course depends on your location. Rural areas, Perth, Darwin etc… can take longer and it’s out of our control. All packages are tracked and details are available in your account and via email.

We also have a ‘Fast Service’ option at the end of the order process – this option provides guaranteed next business day shipping via Express Post. Orders must be in by close of business and proofs approved by 1pm the day of shipping.

Click below to get a delivery time estimate, use ‘Brisbane’ for the ‘From’ field.

Australia Post Delivery Times
WHAT IS FAST SERVICE?

Our Fast Service option is for those that require their order urgently. This option will guarantee next day shipping (not delivery as that is out of our control) and includes Australia Post Express Delivery.

Orders must be in by close of business and proofs approved by 1pm the day of shipping.

WHAT IS YOUR RETURN POLICY?

If you are unhappy with your socks you can return them for a full refund less the postage charges. We have strict quality controls before shipping your order, however if you find a print or material defect you can contact us and we will organise a replacement.

DO YOU SHIP OUTSIDE OF AUSTRALIA?

We also ship to New Zealand.

HOW MUCH IS SHIPPING?

Within Australia it’s free

I PAID FOR EXPRESS POSTAGE AND DIDN'T RECEIVE IN TIME, CAN I GET A REFUND?

Unfortunately once we hand the order over to Australia Post it’s in their hands – our job is to design and produce your order in our promised time frame. On very rare occasions an express package can get delayed for any number of reasons and as part of their own terms and conditions this won’t warrant a refund. We will however do our best to keep on top of the situation and make sure your order is delivered as quick as possible.

HOW LONG DOES SHIPPING TAKE?

From Brisbane, usually 1-3 days for metro addresses, it really depends on your location.

Click below to get a delivery time estimate, use ‘Brisbane’ for the ‘From’ field.

Australia Post Delivery Times
I HAVEN'T RECEIVED AN APPROVAL EMAIL

UPDATE: We now also send an SMS if you provide your mobile number.

We do everything possible to assure emails are delivered, however some customers have reported not receiving the approval emails. Below are a few solutions to check based on passed experience.

– Always check your spam folder. Hotmail and Live account are especially susceptible to this.
– Add [email protected] to your contacts.
– Ensure you have typed the correct email when placing your order, 99% of the time this was the issue.

Remember that you can also approve your proof within your account, simply login, go-to the order and click the approve button.

Finally, check your service type, we simply may not of worked our way through the queue to your order.

Standard: 5 days (Longer during peak periods)
Standard+: 3 days
Fast Service: Next Day

HOW DO I KNOW MY APPROVAL WENT THROUGH?

After clicking the approve button either from the email or within your account you should receive a confirmation email. If you don’t receive a confirmation, please contact us.

Product Related

WHAT TYPE OF SOCKS ARE THEY?

The shape is similar to a tube sock but with a built in heal. The toe and heal areas are cotton to allow your feet to breathe. The main area of the sock is made from soft polyester and spandex as the sublimation printing process only adheres to man made substances.

WHAT IS THE DIFFERENCE BETWEEN CLASSIC/CASUAL AND BUSINESS/FORMAL.

The main difference is that the business formal lacks the ribbing and is roughly half the weight (material density) of the classic socks meaning it is a much thinner material designed to be very light.

WILL THE SOCKS OR TIES FADE OR CRACK?”

We use a process called sublimation, effectively dying the material. They are socks so wear and tear is to be expected however, you won’t feel the ink or any cracking over time.

HOW DOES YOUR SIZING WORK?

You can follow the below chart for sizing guidelines.

HOW DO I WASH THE SOCKS?

Machine wash, inside-out with cold water and line dry is preferred. Try to avoid fabric softeners and dryer sheets if possible.

ARE THE TIES PRINTED BOTH SIDES?

Yes they are, we print the back with the base colour to match the front.