Most common questions…
Q. Are you Australian
Q. Are they designed in Australia
Q. Are they printed in Australia
Q. Can I pick-up my order?
A. Yes (Brisbane only)
Q. Do you outsource overseas or to a third party?
Q. Are my photo’s safe?
A. Yes, not only are they held on a secure server,
we DO NOT share anything with a third party and
only our local staff handle them.
Yes, if you choose to receive a complimentary proof/preview it will be sent via SMS and/or email once your order has been processed by our designers. Depending on the chosen service type, this can take 1-5 days. Once received you can then approve or make changes – we won’t proceed until you are 100% happy with the design.
We will always try our best to correct and enhance any photo sent to us, however below are few guidelines to follow…
- Avoid blurry photo’s. We can sharpen to an extent, but starting with a nice sharp photo will yield the best results.
- Straight (Head-on passport style) shots are preferred with the complete head in the photo.
- Good lighting, the more detail in the face the better.
We allow one included in the price, additional heads/faces can be purchased.
Yes, we use Photoshop® to manually cut your faces out, you will have to add additonal faces ($1.95ea) during your order as we only include one for free.
Not at all, we are happy to feature anything even an object.
Yes but it will incur a $3.95 fee. Creating your socks is a manual process performed locally which takes time and off-course expense.
Yes you can, we print a lot of corporate branded socks and ties
Yes we do! all you need to worry about is sending us the photo. If your photo has more than one person in it, please let us know who you would like to feature on the sock.
Ordering & Payment
Firstly, choose a base design and make it your own by adding text, photo’s and colour (they look great with bright colours!)
Your socks will then be added to the cart – You can also upgrade from free shipping to Express for a speedy delivery.
Once you checkout your socks will enter production where our graphic artists will get to work designing your socks.
You will be emailed a preview/proof to approve or make alterations – this will vary depending on the service type you have chosen, from 1-5 business days. This can take longer during peak periods such as Valentines Day or Mothers Day etc.
Once you approve your socks they will be printed and shipped the next business day.
Your order can be cancelled anytime before your approval has been issued without charge. If you decide to cancel after your order has been designed, there is an $11 fee to cover the work already performed. You must also cancel your order within 24 hours after approving for print or before it has been printed or shipped.
Emails can end up in spam, along with an email notification to view and preview your proof we also send an SMS to let you know when its ready and this is the only time your number will be used.
We are always happy to make any changes including photo’s before work commences. If you have received your proof you can of-course make changes to your design based on what you see on the proof, however changing photo’s at this stage will incur a $3.95 fee.
We accept Paypal and all major credit cards. Prices are all in Australian dollars.
Yes, if you need your order designed and produced fast then every separate design requires a fast service add-on. Essentially the Fast Service and Service+ add-on fee’s are to cover the after hours labour.
No unfortunately, this isn’t an automated process, one of our design team manually creates your socks or tie including cutting out the photos. We won’t go to print however until you approve the design.
You can now track your orders and view/approve proofs via the My Account/orders section.
We will always resend an order if there is an issue on our end or if Australia Post fails to deliver and it’s deemed lost. If you enter the wrong shipping address or fail to collect from the post office and its returned to us, we do expect you to cover the postage charges to resend the order.
Production & Postage
Not to yank our chain, but that rarely happens! If you wish to make changes, you are welcome to by replying to the approval email or SMS.
Brisbane locals can collect their orders from Australia Post Cannon Hill and save postage time. You still have to pay for shipping as your order is still technically shipped, however your order will be available for pickup the day it’s collected from our studio by Australia Post.
Keep an eye on your tracking email as it will state when ready to pickup.
Australia Post Shop
Cannon Hill Shopping Center
In order to create your socks a design must be put together first. Unlike many of our competitors, this is performed locally and manually in Australia. We choose not to outsource not only to ensure the highest quality, but to also ensure your privacy is maintained especially when it comes to your photo’s.
As this is a manual process it does take time and as great as our designers are there are only so many hours in a day.
Remember, if you do need in a hurry, we have express options which jump the queue.
After we receive your order, our team of graphic artists will get to work designing. A preview will then be sent out for you via email to approve or make changes – we will not print without your approval.
Because we manually create your socks from designing to manufacturing this obviously take time and because not everyone needs them urgently we created three service types.
- Standard: We need 5 business days to work through the design queue, for example, if you ordered on Saturday morning, you would receive your proof on Friday, if you approve your proof on that same day we would ship your order out on Monday. During peak periods, production will take longer (The lead up to Valentines Day, Mother’s Day, Father’s Day and Xmas).
- Standard Plus (1-3 days): We need up to 3 business days to work through the design queue, for example, if you ordered on Saturday morning, you would receive your proof on Wednesay, if you approve your proof on that same day we would ship your order out on Thursday.
- Fast Service (next day): We need 1 business day to work through the design queue, for example, if you ordered on Monday before 5pm, you would receive your proof that same day, if you approve your proof on Tuesday before 10am we would ship your order out that afternoon.
Proofs can be delivered anytime up until 9pm on the due date.
We operate Mon – Fri, 7am – 9pm Brisbane Time. Public holidays are excluded from timings.
Express Post is just for the Australia Post side of things, the time your order will spend between us and you in transit. For Express Post this is usually a next day delivery scenario – please check the Australia Post website for estimates and please understand that delays with Australia Post are out of our control.
Our Fast Service is guaranteed next day shipping (not delivery as this is out of our control). This basically means you jump to the top of the production queue where normally it can take up to 5 business days.
We will always ask you to approve a proof before going to print, we do this so you get an idea of how the design will look and to make changes if you wish – also we are human and can occasionally make a mistake!
Your proof will be sent via email and SMS approximately 1 – 5 business days from the order date, depending on the level of service you chose. If you don’t receive an email its possible it has gone to spam. You can also keep an eye on the tracking, if states waiting for approval, simply go to your order in your account and you can approve from there.
We ship from Brisbane, shipping times will vary depending on your location. Rural areas, Perth, Darwin etc… can take longer and it’s out of our control. We also have expediated shipping options via eParcel at the checkout.
– Jump the queue with our Standard+ and Fast Service upgrades.
Click below to get a delivery time estimate, use ‘Brisbane’ for the ‘From’ field.Australia Post Delivery Times
Our Fast Service option or Next Day Shipping is for those that require their order urgently. This option will guarantee next day shipping (not delivery as that is out of our control).
Orders must be in by 5pm and proofs approved by 10am the day of shipping.
We have strict quality controls before shipping your order, however if you find a print or material defect you can contact us and we have it sorted out.
Within Australia it’s free for standard post. Express Post is available.
Unfortunately once we hand the order over to Australia Post it’s in their hands – our job is to design and produce your order in our promised time frame. On very rare occasions an express package can get delayed for any number of reasons and as part of their own terms and conditions this won’t warrant a refund unless declared lost. We will however do our best to keep on top of the situation and make sure your order is delivered as quick as possible.
We ship from Brisbane, it really depends on your location.
Click below to get a delivery time estimate, use ‘Brisbane’ for the ‘From’ field.Australia Post Delivery Times
UPDATE: We now provide a link with your order confirmation email that can be checked from time to time. We also send an SMS if you provide your mobile number.
We do everything possible to assure emails are delivered, however some customers have reported not receiving the approval emails. Below are a few solutions to check based on passed experience.
– Always check your spam folder. Hotmail and Live account are especially susceptible to this.
– Add [email protected] to your contacts.
– Ensure you have typed the correct email when placing your order, 99% of the time this was the issue.
After clicking the approve button either from the email or within your account you should receive a confirmation email. If you don’t receive a confirmation, please contact us.
There are two common ways to create custom socks.
- Flat sublimation is generally where the sock is laid flat, heat pressed, then flipped over and pressed again. This creates a join line down each side and white gaps when the socks are worn (areas where the ink didn’t penetrate).
- 360-Degree printing involves the socks being loaded into a specialised printer where the design is printed directly onto the socks in one seamless pass.
If you receive your order and its damaged or defective simply contact us and we will resolve it – we won’t let you waste your hard earned money!
The toe and heal areas are cotton to allow your feet to breathe. The main area of the sock is made from soft polyester and spandex as the sublimation printing process only adheres to man made substances.
We use a process called sublimation, effectively dying the material. They are socks so wear and tear is to be expected however, you won’t feel the ink or any cracking over time.
Machine wash, inside-out with cold water and line dry is preferred. Try to avoid fabric softeners and dryer sheets if possible.
Yes, we now print with a true 360 degree seamless technology as oppsoed to a two step flat process which creates a join line down each side.