Some other websites use AI to remove the background. We obviously would prefer to cut out our photos this way but aren’t happy with the quality this produces. So, until we are, we like to do it manually, meaning we need to take the order before commencing work. In the rare instance, you aren’t satisfied with the design our local team produces, you are welcome to make changes or receive a refund.

Yes, if you choose to receive a complimentary proof/preview it will be sent via SMS and/or email once your order has been processed by our designers. Depending on the chosen service type, this can take 1-5 days. Once received you can then approve or make changes – we won’t proceed until you are 100% happy with the design. There will be delays during peak periods such as the lead up to Father’s Day.

We will always try our best to correct and enhance any photo sent to us, however below are few guidelines to follow…

• Avoid blurry photo’s. We can sharpen to an extent, but starting with a nice sharp photo will yield the best results.
• Straight (Head-on passport style) shots are preferred with the complete head in the photo.
• Good lighting, the more detail in the face the better.

As a rule of thumb, if you pinch and zoom in on your mobile device and the head looks good, then will be ok.

Multiple heads/faces/objects (cut-outs) can be added during your order. Please note photo’s don’t equal cutouts, for example a photo with mum, dad and spot the dog will equal three. Complex items such as bikes etc will be simplified.

Yes, we use Photoshop® to manually cut your faces out!

Not at all, we are happy to feature anything even an object.

That’s pefectly fine, just note that we will print the same supplied image on both socks unless specified to flip, one for the left and one for the right in the instructions. Alternitively you can supply two images.

Yes but it will incur a $3.95 fee. Creating your socks is a manual process performed locally which takes time and off-course expense.

Yes you can, we print a lot of corporate branded socks and ties

Yes we do! all you need to worry about is sending us the photo. If your photo has more than one person in it, please let us know who you would like to feature on the sock.

Instead of having thousands of designs, we design just for you based on your instructions; whatever you want, ask! Once created, we send you a preview that you can accept or make changes. All changes except replacing the photos you initially uploaded to us are free. Once you approve, your order is shipped from Brisbane in one to two business days.

If you need something explicitly made, ask in the instructions. Pick any design; it doesn’t matter which one. In the instructions, say, for example, that you would like the left sock yellow and the right sock pink with pink flamingoes and spaceships in the background, and we will make it happen.

If your a Brisbane local you can select local pickup by entering the coupon code ‘brisbane’ at the cart – there will then be a shipping option available when checking out.

Yes, all our ready-made templates are just guides. We will follow your instructions above everything else. If you want something specific (e.g. rainbow socks with bananas and unicorns all over), tell us in the ‘instructions for your designer’ section at the end of the order process.

Some other websites use AI to remove the background. We obviously would prefer to cut out our photos this way but aren’t happy with the quality this produces. So, until we are, we like to do it manually, meaning we need to take the order before commencing work. In the rare instance, you aren’t satisfied with the design our local team produces, you are welcome to make changes or receive a refund.

In the unlikely event that we can’t produce a preview that you are happy with, we will refund your order in full – we are always happy to make alterations until you are 100% happy.

Socks & Pluggers (Thongs)…

Standard production time is five business days, give or take a few days, depending on how busy we are. One Day Rush is the same business day if ordered by 5pm. Standard+ is three business days. We always ship your order either the same business or the next at the latest after you approve your design. Postage from Brisbane varies depending on if you upgrade to Express Post, and your location, e.g. WA and NT, always take longer.

Briefs…

Production time is 7-10 business days, and this is because not only do we have to design, but we also need to print, cut and stitch, which takes longer.

All you need to do is tell us the sizes that you require in the instructions area, eg. 2 X Small, 5 X Medium and then simply adjust the QTY at the cart or checkout.

Step 1.
Firstly, choose a base design and make it your own by adding text, photo’s and colour (they look great with bright colours!)

Step 2.
Your socks will then be added to the cart – You can also upgrade to Express Postage for a speedy delivery.

Step 3.
Once you checkout your socks will enter production where our graphic artists will get to work designing your socks.

Step 4.
You will be emailed a preview/proof to approve or make alterations – this will vary depending on the service type you have chosen, from 1-5 business days. This can take longer during peak periods such as Valentines Day or Mothers Day etc.

Step 5.
Once you approve your socks they will be printed and shipped the next business day.

Yes, you can basically ask for anything you like, just pop any instructions in the area provided during the order.

Yes, contact us for bulk order pricing.

Your order can be cancelled anytime before your order is physically made. Obviously this is because they are custom made and can’t be simply placed back onto a shelf!

Emails can end up in spam, along with an email notification to view and preview your proof we also send an SMS to let you know when its ready and this is the only time your number will be used.

We are always happy to make changes to your design up until you approve and the order is manufactured.

We accept Paypal, all major credit cards, Afterpay and Zip.

Yes, if you need your order designed and produced fast then every separate design requires a fast service add-on. Essentially the Fast Service and Service+ add-on fee’s are to cover the after hours labour for our staff.

No unfortunately, this is not an automated process, there are so-called AI previews out there but the results we feel are not up to scratch. One of our design team manually creates your artwork, this offcource takes a local Aussies time which isn’t free! You are welcome to make changes and we won’t move to manufacture until you approve the design.

We will always resend an order if there is an issue on our end or if Australia Post fails to deliver and it’s deemed lost. If you enter the wrong shipping address or fail to collect from the post office and its returned to us, we do expect you to cover the postage charges to resend the order.

We want your socks to look their best, so if we feel the quality isn’t quite right, we will warn you so that you have the opportunity to send us new photo’s free of charge.

Socks…

Standard production time is five business days, give or take a few days, depending on how busy we are.

One Day Rush is the same business day if ordered by 5pm. Standard+ is three business days. We usually ship your order 1-2 days after you approve. Postage from Brisbane varies depending on if you upgrade to Express Post, and your location, e.g. WA and NT, always take longer.

Briefs…

Production time is 7-10 business days, and this is because not only do we have to design, but we also need to print, cut and stitch, which takes longer.

Socks and thongs are designed and manufactured in Brisbane, whereas our briefs are designed in Brisbane but manufactured in Melbourne, so rather than wait for the briefs, we ship your other items first.

Not to yank our chain, but that rarely happens! If you wish to make changes, you are welcome to by replying to the approval email.

Brisbane locals can collect their orders from Tingalpa. You will be sent an email when ready (Generally the business day after you approve your preview).

In order to create your design must be put the artwork together first. Unlike many of our competitors, this is performed locally and manually in Australia. We choose not to outsource not only to ensure the highest quality, but to also ensure your privacy is maintained especially when it comes to your photo’s.

As this is a manual process it does take time and as great as our designers are there are only so many hours in a day.

Remember, if you do need in a hurry, we have express options which jump the queue.

Socks…

Standard production time is five business days, give or take a few days, depending on how busy we are.

One Day Rush is the same business day if ordered by 5pm. Standard+ is three business days. We usually ship your order 1-2 days after you approve. Postage from Brisbane varies depending on if you upgrade to Express Post, and your location, e.g. WA and NT, always take longer.

Briefs…

Production time is 7-10 business days, and this is because not only do we have to design, but we also need to print, cut and stitch, which takes longer.

We have three service types, all designed and manufactured in Brisbane.

1. Standard: 5 business days
2. Standard Plus: 3 business days
3. One Day Rush: (Socks Only) Same business day if ordered before 5pm

Proofs can be delivered anytime up until 9pm on the due date.

We want your socks to look their best, so if we feel the quality isn’t quite right, we will warn you so that you have the opportunity to send us new photo’s free of charge.

We operate Mon – Fri, 8am – 9pm Brisbane Time. Public holidays are excluded from timings.

Express Post is just for the Australia Post side of things, the time your order will spend between us and you in transit. For Express Post this is usually a next day delivery scenario – please check the Australia Post website for estimates and please understand that delays with Australia Post are out of our control.

Our ONE DAY RUSH jumps the queue and deliveres your proof the same day if ordered before 5pm on a business day. We then ship 1- 2 days after you approve your design.

We will always ask you to approve a proof before going to print, we do this so you get an idea of how the design will look and to make changes if you wish – also we are human and can occasionally make a mistake!

Your proof will be sent via email and SMS approximately 1 – 5 business days from the order date, depending on the level of service you chose. If you don’t receive an email its possible it has gone to spam, or you entered an incorrect email address.

We ship from Brisbane, shipping times will vary depending on your location. Rural areas, Perth, Darwin etc… can take longer and it’s out of our control. We also have expediated shipping options via eParcel at the checkout.

Click below to get a delivery time estimate, use ‘Brisbane’ for the ‘From’ field.

Our One Day Rush option is for those that require their order urgently. This option will guarantee Postage 1 – 2 days after you approve your preview. (not delivery as that is out of our control).

Orders must be in by 5pm for same day preview, otherwise it will be the next business day.

We have strict quality controls before shipping your order, however if you find a print or material defect you can contact us and we have it sorted out.

We have two options from Australia Post, eParcel Tracked is $9.95 and eParcel Express Tracked is $14.95.

Unfortunately once we hand the order over to Australia Post it’s in their hands – our job is to design and produce your order in our promised time frame. On very rare occasions an express package can get delayed for any number of reasons and as part of their own terms and conditions this won’t warrant a refund unless declared lost. We will however do our best to keep on top of the situation and make sure your order is delivered as quick as possible.

We ship from Brisbane, it really depends on your location.

Click below to get a delivery time estimate, use ‘Brisbane’ for the ‘From’ field.

UPDATE: We now provide a link with your order confirmation email that can be checked from time to time. We also send an SMS if you provide your mobile number.

We do everything possible to assure emails are delivered, however some customers have reported not receiving the approval emails. Below are a few solutions to check based on passed experience.

– Always check your spam folder. Hotmail and Live accounts are especially susceptible to this.
– Add sales@mugsocks.com.au to your contacts.
– Ensure you have typed the correct email when placing your order, 99% of the time this was the issue.

After clicking the approve button either from the email, SMS or link, you should receive a confirmation email or atleast go to a thank-you screen. If you don’t receive a confirmation, please contact us.

If you need something explicitly made, ask in the instructions. Pick any design; it doesn’t matter which one. In the instructions, say, for example, that you would like the left sock yellow and the right sock pink with pink flamingoes and spaceships in the background, and we will make it happen.

There are two common ways to create custom socks.

1. 99% of our competition use the flat sublimation method where the sock is laid flat, heat pressed, then flipped over and pressed again. This creates a join line down each side and white gaps when the socks are worn (areas where the ink didn’t penetrate) – Click here for more details
   
2. DTG (direct to garment) 360-Degree printing involves the socks being loaded into a specialised printers where the design is printed directly onto the socks in one seamless pass. This process has no join lines and drastically reduces image tear or white lines through the print when worn.

If you receive your order and its damaged or defective simply contact us and we will resolve it – we won’t let you waste your hard earned money!

We only use high-density materials, similar to that used by major brands available in Australia. They won’t flatten quickly like cheap promotional thongs, and we print directly onto the top of the natural rubber surface, not to a thin piece of material that you will also find on other custom thongs.

All custom printed socks are polyester or another man-made fibre, if a competitors website states cotton, dig a little deeper! Our socks are a custom made ‘cotton feel’ soft polyester, where the ink is embedded into the fibre itself in a process called sublimation. The printed image won’t crack, peel or wash out.

We use a process called sublimation, effectively dying the ink deep into the material. They are socks so they will wear with pilling to be expected, however, you won’t feel the ink or any cracking over time.

The thongs themselves wear well, as we have tested extensively. We treat them with a protective coating to preserve the print even longer, however will eventually start to wear, as will any thongs with a print, they are stood and walked on after all!. You can from time to time apply your own protective coating available at any super market or shoe store to extend the life of the print.

Sock Sizing

When ordering you will be asked to provide a US/AU shoe size (Australia and the US share the same sizing), so pull of your shoe and simply enter a size!

Please note – When you receive your socks, we will mark the packages with a size sticker if you purchased multiple pairs unless they are all the same size to which we will leave blank.

Thong Sizing

Chances are you haven’t! It’s extremely rare that a sizing issue comes up when following the sizing chart, however, when it does, it’s usually because the sock size is being judged by its appearance in the packet without trying them on. The socks are extremely stretchy and forgiving. In saying this, we are only human and mistakes can happen, so jump on chat or flick us an email and we can double check as the digital design we have on file only fits one size so we can see what you have been sent.

It’s not harmful, obviously, don’t eat it, but our inks are water-based and will wash off your hands quickly. Darker saturated colours such as black, navy and deep reds may have a bit of excess ink after curing, as the material can only hold so much ink. It will simply come off after the first wash, and you won’t notice a colour change in your socks as 99% of the ink is locked into the material.

Firstly always inside-out, delicate machine wash or preferably hand wash with cold or warm water and line dry. Avoid fabric softeners, dryer sheets and never tumble dry.

Unfortunately not, It’s a fixed colour of either black or grey. Currently its black but are converting over to grey in the future.