Yes, socks and puzzles can be collected (Brisbane only).

Whatever you like! Every pair is designed from scratch following your instructions.

You can choose how many “cut-outs” as we call them, when ordering. If you just have Spot the dog, then you would leave as 1.

Yes, look for our “Text Only” template, it won’t ask you for an upload.

We ship express orders exclusively with Australia Post and display their estimated delivery timeframes. Please note these estimates do not include the time needed to design and produce your order.

If you selected Express Post and your delivery is delayed by Australia Post, we completely understand your frustration—however, shipping delays are unfortunately outside our control.

To track your order, simply click the tracking link we provided. Select the “Journey” option to see when your parcel was collected from us and where it is currently. You can also confirm there that it was sent via Express Post

Just let us know in the instructions or the checkout notes.

Once you place your sock or puzzle order, our local Aussie designers get to work bringing your design to life. When it’s ready, we’ll send you a preview to review—you can approve it or request changes. If we’re unable to create something you’re happy with, we’re more than happy to refund you in full—no questions asked.

We’re 100% Aussie-owned and operated, proudly based in Brisbane. Every sock order is thoughtfully designed from scratch by one of our local designers. Just choose a sock template, share your instructions, and upload your photos — we’ll take care of the rest. Once your design is ready, we’ll send you a free preview so you can approve it or request changes at no extra cost! If, on the off chance, you’re not happy with the preview, ask for a refund. Previews are typically provided within 3-5 business days, depending on our current workload. We post your order 1–2 days after you approve it. If you need it by a specific timeframe, please let us know.

It’s essentially how many heads or objects we need to cut out and place all over the design, not to be confused with the number of photos or how many times the head/cutout is repeated over the design.

If you have a photo of Dad and you only want Dad all over the design, choose one.

If you have a photo with Dad, Mum, and Spot the dog, and you want all three included in the design, choose three.

If you upload a photo of Dad, another of Mum and another of Spot the dog, choose three.

We don’t take a cookie-cutter approach. We don’t use AI or outsource our sock design and manufacturing overseas. Instead, our local Brisbane-based designers personally cut out your photos, colour-correct them, and apply them to your design. This makes your product truly unique — we follow your design instructions carefully, using the templates only as a guide. Whatever you request, we’ll create it and send you a preview to approve or tweak.

All your details, instructions, and photos are collected during the ordering process and passed directly to our designers. Please note, the product image you see at the cart and checkout is just a default thumbnail — your personalised preview will be sent once your design is complete.

Unfortunately, no, we will commence designing once the order is received – this is a manual task provided by our local Aussie designers – you are ofcourse welcome to make changes and worst case we will refund if you can’t be pleased!

During busy periods (Mother’s Day, Father’s Day, and Christmas), expect a delay for the design (Preview) stage only. Check the top of the cart, in your cart and/or checkout page for up-to-date info.

We will continue to make changes until you are happy. All we ask is that you don’t change the photos themselves. If you must, it will cost $2 per cutout. Otherwise, any change to the images sent initially, including sizing, colour correction, etc., is acceptable.

For example, imagine we have sent a preview. First, click rejected, then state your changes, e.g. “Can we make the photos smaller, and can you remove the mark on the child’s face? Also, can we change the text to say ‘we love dad’ instead of ‘I love dad’? Please change the main sock to navy instead of black and add a few red love hearts.”

• The above is an example of a free change. If you were to ask to change the child’s photo completely, you would incur a $2 charge.

This has yet to happen, however, if we can’t please you and you want your money back, that’s also fine!

Once we design your socks, you will receive an email to let you know that your preview is ready to check; if you are impatient, you can always check yourself occasionally!

First, log in to your account and proceed to My Account > Orders. Then click ‘View’

Scroll down and you will see the Approval Area…

You can download the preview for a closer look and either approve or reject it. You can add comments and even upload a marked-up image of the changes if you wish. Once ready, click ‘Submit’

This refers to how many individuals you want to be repeated on the sock design, i.e., if just yourself, then enter ‘1’, if you have a photo or multiple photos and want three individual heads, ie. mum, dad and the dog repeated over the sock design, then choose ‘3’.

Yes, all our ready-made templates are just guides. Our local Aussie designers will follow your instructions above everything else. If you want something specific (e.g. your son’s head on a soccer player with a soccer theme), tell us in the instructions section. You can also upload a reference screenshot along with your photos for us to emulate which doesn’t count towards the cutout cost.

We display warnings in the cart. Expect delays during peak periods such as Fathers Day and Christmas.

Socks and Puzzles…

Production time is 2-3 business days, peak periods such as the lead up to Fathers Day will be longer. If you have a deadline, please let us know prior to ordering.

Briefs…

Production time is 7-10 business days (longer during peak periods), this is because not only do we have to design, but we send to Melbourne for manufacturing. If ordered with socks or puzzles, these are shipped first as they are the quicker items.

Everything else…

Refer to timeframes provided on the product itself.

Please be patient during peak periods such as Father’s Day and Xmas, if your order is urgent, please contact us via chat or email.

Best to ask Australia Post, Brisbane to your location. Express post is Typically next day delivery if in a metro area.

All you need to do is tell us the sizes that you require in the instructions area, eg. 2 X Small, 5 X Medium and then simply adjust the ‘Do you need extra copies (50% Off) ?’ quantity.

Its very simple, just choose a sizing bracket your shoe size fits into, for example, if you are a shoe size AU7, then select the 7-9 sizing bracket.

Yes we do! all you need to worry about is sending us the photo. If your photo has more than one person in it, please let us know who you would like to feature on the sock.

If you need something specific, ask in the instructions. Pick any design; it doesn’t matter which one. In the instructions, say, for example, that you would like the left sock yellow and the right sock pink with pink flamingoes and spaceships in the background, and we will make it happen.

Briefs are sent to Melbourne for stitching, so we send the quicker items first from our Brisbane workshop. A seperate tracking number will be available for the Briefs once shipped and sent via email.

We have strict quality controls before shipping your order, however if you find a print or material defect you can contact us and we have it sorted out.

We use a process called sublimation, effectively dying the ink deep into the material. They are socks so they will wear with pilling to be expected, however, you won’t feel the ink or any cracking over time.

If you have a photo with four people in, for example, choose (4) cutouts, and we will cut them all out. If you only want one, select (1) cutout and let us know who in the instructions.

Not at all, we are happy to feature anything even an object.

That’s perfectly fine, just note that we will print the same supplied image on both socks unless specified to flip, one for the left and one for the right in the instructions. Alternatively, you can supply two images.

Yes you can, we print a lot of corporate branded socks.

If your a Brisbane local you can select local pickup by entering the coupon code ‘brisbane’ at the cart – there will then be a shipping option available when checking out. Socks and Puzzles only.

You can cancel anytime up until you approve your preview. This is because they are custom-made and can’t be simply placed back onto a shelf!

We are always happy to make changes to your design up until you approve and the order is manufactured.

We will always resend an order if there is an issue on our end or if Australia Post fails to deliver and it’s deemed lost. If you enter the wrong shipping address or fail to collect from the post office and the order is returned to us, we expect you to cover the postage charges to resend the order.

These are our peak periods; watch out for messaging at the top of the cart for altered timeframes, etc. We may take longer during these periods, so please be patient and contact us via chat or email if your order is urgent. We always deliver on time, but please don’t be rude or abusive—this will result in a full refund.

Socks and puzzles are designed and manufactured in Brisbane, whereas our briefs are designed in Brisbane but manufactured in Melbourne, so rather than wait for the briefs, we ship the faster items first.

Not to yank our chain, but that never happens! If you want changes just ask!

We operate Mon – Fri, 9am – 6pm Brisbane Time. Public holidays are excluded from timings.

Firstly always inside-out, delicate machine wash or preferably hand wash with cold or warm water and line dry. Avoid fabric softeners, dryer sheets and never tumble dry.

Unfortunately not, It’s a fixed colour of grey. Youth sizes 1-3 have a toe colour of black.

We send an initial email letting you know that your preview is available to view; following that, a reminder is sent every day for a week. After a week, your order is automatically approved and sent to manufacturing.

You can also log in to your account anytime and check your preview.